At Electrickart, we are dedicated to protecting your privacy online. This Privacy Policy explains how we collect, use, and share information through our applications, operated by ENDRU SERVICES PRIVATE LIMITED. By using our app, you agree to the terms of this policy, so please read it carefully to understand how your personal information is handled.
Company Information
- Company Name: ENDRU SERVICES PRIVATE LIMITED
- Website: electromart.shop
- Email: support@electromart.shop
- Contact Number: 8302427126
- Address: 160/75, Pratap Nagar, Sanganer, Jaipur – 302033, Jaipur District, Rajasthan, India.
Information We Collect
During Registration
When you register on our app, we may collect your name, address, phone number, email, gender, date of birth, and preferences.
Account and Transaction Information
For services like payments and deliveries, we collect your bank account details, billing and delivery address, credit/debit card information, and tracking details.
User Activity
We track data on your activities in the app, such as product preferences, prices, delivery information, disputes, and communication in forums.
Browsing Information
We track your IP address, browser type, operating system, pages viewed, and sessions to improve the user experience.
Mobile Application Data
We collect your device’s information, including its operating system and device ID, when you use our mobile app.
User Interaction
We collect data on clicks, scrolls, conversions, and other interactions to analyze your user journey in real-time.
Multi-Vendor Information Sharing
Electrickart operates as a multi-vendor platform, allowing different sellers to list and sell their products. In this context, we collect and share specific user information with vendors to facilitate transactions.
We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Personal Information: We will retain your personal information for optimization and user experience as long as your account is active or as needed to provide you with services.
Usage Data: We may retain usage data for 7 to 21 days to analyze trends and improve our services.
When your information is no longer needed, we will securely delete or anonymize it.
Information Shared with Vendors
To process your orders, facilitate deliveries, and ensure proper communication, we may share your name, contact information, delivery address, and order details with the relevant vendors.
Vendor Responsibilities
Each vendor is responsible for protecting your personal data and is expected to comply with this privacy policy as well as applicable privacy laws. Vendors are prohibited from using your data for purposes beyond fulfilling your order.
Direct Communication
Vendors may contact you directly to manage orders, deliveries, or returns. However, they are not allowed to use your contact information for unsolicited marketing unless you give explicit consent.
Vendor Privacy Policies
Some vendors may have their own privacy policies governing how they handle your personal information. We encourage you to review these policies when dealing with specific vendors.
How We Use Your Information
We use the information collected for the following purposes:
- Verifying your identity.
- Providing and managing our services.
- Facilitating communication and transactions between users and vendors.
- Improving and customizing our services through data analysis.
- Sending promotional offers, updates, and push notifications.
- Preventing misuse of our services and responding to violations.
- Charging subscription fees, if applicable.
- Complying with legal requirements and investigations.
- Providing live tracking of orders and deliveries.
Sharing Your Information
We may share your information with:
- Service providers who help us deliver our services.
- Vendors to facilitate transactions, deliveries, and communication.
- Affiliated companies and other designated service providers.
- Legal, insurance, or regulatory bodies if required.
- Our employees, contractors, and third parties for processing purposes.
- Public platforms if you voluntarily upload information.
- Financial institutions or vendors for product and service offers.
- Other companies in case of a merger or acquisition.
If we collaborate with third parties to offer products or services, their privacy policies will apply to your data.
Cookies and Similar Technologies
We use cookies and similar tools to analyze trends, manage the app, and gather demographic data. You can control cookies through your browser settings. We also use automatic data collection for analytics and reporting.
Security of Your Information
We implement security measures to protect your data, but please note that no method of transmission is 100% secure.
Service Announcements
We may send you notifications or announcements related to our services, even if you opt out of promotional communications.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 18. Parents should monitor their children’s use of the internet and apps.
Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on the app, and continued use of the app means you accept the new terms.
For any questions or concerns about this Privacy Policy, please contact us at support@electromart.shop.